Consys ERP

Refund Policy

Last updated: March 29, 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Elconsys Technologies (P) Limited ("Company", "we", "us", or "our") may process refunds for services provided under the "Consys ERP" brand. This policy applies to all services purchased through our website or directly from our company.

2. General Refund Policy

All payments made toward our services are generally non-refundable, including but not limited to fees for partially used services, cancellations, or unused portions of a subscription period. However, we may consider refunds under the specific conditions outlined below.

3. Conditions for Refund Eligibility

3.1 Service Delivery Failures

You may be eligible for a refund if:

  • We fail to deliver the agreed-upon services within the contracted timeframe due to our fault
  • The delivered service significantly deviates from the agreed specifications through no fault of the client
  • We are unable to commence service delivery within 30 days of the agreed start date due to our inability to provide the service

3.2 Technical Issues

Refunds may be considered if:

  • Critical technical issues prevent service delivery that cannot be resolved within a reasonable timeframe
  • Incompatibility issues that render our services unusable, despite meeting stated system requirements

3.3 Ineligible Scenarios

Refunds will NOT be provided for:

  • Change of mind or business requirements after service commencement
  • Client-side technical issues or lack of system compatibility not disclosed during consultation
  • Delays caused by client's unavailability or failure to provide required information/access
  • Services already delivered, even if partially utilized
  • Custom development work that has been completed according to specifications
  • Training sessions that have been conducted
  • Consultation services that have been provided

4. Refund Process and Timeline

4.1 Requesting a Refund

To request a refund, you must:

  1. Contact us in writing at info@consys.co.in within 15 days of the issue occurring
  2. Provide detailed explanation of the issue and reason for refund request
  3. Include relevant documentation, correspondence, or evidence supporting your claim
  4. Allow us reasonable opportunity to resolve the issue before proceeding with refund request

4.2 Review Process

Our refund review process:

  • Acknowledgment: We will acknowledge your refund request within 2 business days
  • Review Period: We will review your request and respond within 7-10 business days
  • Decision Notification: You will be notified of our decision via email with detailed explanation

4.3 Refund Processing Timeline

If your refund request is approved:

  • Processing Time: We will process the refund within 5-7 business days of approval
  • Return Timeline: Once processed, it takes 5-10 business days for the funds to return to the original payment method
  • Refund Method: Refunds will be issued to the original payment method used for the transaction
  • Partial Refunds: May be issued based on the extent of service delivery and circumstances

5. Dispute Resolution

If you disagree with our refund decision, you may escalate the matter by contacting our management team at info@consys.co.in with "Refund Dispute" in the subject line. We are committed to resolving disputes fairly and will review escalated cases within 10 business days.

6. Alternative Remedies

In cases where full refunds may not be appropriate, we may offer alternative remedies such as:

  • Service credits for future purchases
  • Additional support or training at no extra cost
  • Modification of service delivery to meet requirements
  • Extended support periods

7. Contact Information

For refund requests or questions about this policy, please contact us:

Email: info@consys.co.in (Subject: Refund Request)
Phone: +91 7907180427
Address: Level-6, ITC Green Centre, Maruthi seva Nagar, Bengaluru, Karnataka, India -560005
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (IST)

8. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Governing Law

This Refund Policy is governed by the laws of India and any disputes will be subject to the jurisdiction of the courts in Bengaluru, Karnataka, India.

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